Returns
RETURNS
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Our policy lasts 30 days. If 30 days have passed since your purchase, we unfortunately cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition as you received it. It must also be in its original packaging.
Other non-returnable items:
* Gift cards
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds will be issued: (if applicable)
.
* Any item that is not in its original condition, is damaged, or is missing parts for reasons that are not due to our error.
* Any item returned more than 30 days after delivery.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to inform you that we have received your returned item. We will also notify you if your refund is approved or rejected.
If your refund is approved, it will be processed and a credit will automatically be applied to your credit card or original payment method within a few days.
Late or Missing Refunds (if applicable)
If you have not yet received a refund, please check your bank account again first.
Then contact your credit card company. It may take some time for your refund to be officially posted.
Then contact your bank. There is often a processing time before the refund is posted.
If you have done all of the above and still have not received your refund, please contact us at contact@fragrancepur.com.
Sale items (if applicable)
Only regular priced items can be refunded. Unfortunately, sale items cannot be refunded.
Exchanges (if applicable)
We will only replace items if they are faulty or damaged. If you wish to exchange it for the same item, please email us at contact@fragrancepur.com.
Gifts
If the item was marked as a gift at the time of purchase and shipped directly to you, you will receive a gift credit for the value of your return. Upon receipt of the returned item, a gift certificate will be mailed to you.
If the item was not marked as a gift at the time of purchase, or if the gift recipient had the order shipped to you later, we will send a refund to the gift recipient and they will be notified of your return.
Shipping
To return your product, you must mail it in. Contact us via email contact@fragrancepur.com and we will arrange the return together.
You will be responsible for paying your own shipping costs for the return of your item. Shipping charges are not refundable. If you receive a refund, the return shipping costs will be deducted from your refund.
The delivery time for your exchanged product may vary depending on where you live.
If you are shipping an item over £70, you should consider using a tracked shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.
Translated with www.DeepL.com/Translator (free version)
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Our policy lasts 30 days. If 30 days have passed since your purchase, we unfortunately cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition as you received it. It must also be in its original packaging.
Other non-returnable items:
* Gift cards
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds will be issued: (if applicable)
.
* Any item that is not in its original condition, is damaged, or is missing parts for reasons that are not due to our error.
* Any item returned more than 30 days after delivery.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to inform you that we have received your returned item. We will also notify you if your refund is approved or rejected.
If your refund is approved, it will be processed and a credit will automatically be applied to your credit card or original payment method within a few days.
Late or Missing Refunds (if applicable)
If you have not yet received a refund, please check your bank account again first.
Then contact your credit card company. It may take some time for your refund to be officially posted.
Then contact your bank. There is often a processing time before the refund is posted.
If you have done all of the above and still have not received your refund, please contact us at contact@fragrancepur.com.
Sale items (if applicable)
Only regular priced items can be refunded. Unfortunately, sale items cannot be refunded.
Exchanges (if applicable)
We will only replace items if they are faulty or damaged. If you wish to exchange it for the same item, please email us at contact@fragrancepur.com.
Gifts
If the item was marked as a gift at the time of purchase and shipped directly to you, you will receive a gift credit for the value of your return. Upon receipt of the returned item, a gift certificate will be mailed to you.
If the item was not marked as a gift at the time of purchase, or if the gift recipient had the order shipped to you later, we will send a refund to the gift recipient and they will be notified of your return.
Shipping
To return your product, you must mail it in. Contact us via email contact@fragrancepur.com and we will arrange the return together.
You will be responsible for paying your own shipping costs for the return of your item. Shipping charges are not refundable. If you receive a refund, the return shipping costs will be deducted from your refund.
The delivery time for your exchanged product may vary depending on where you live.
If you are shipping an item over £70, you should consider using a tracked shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.
Translated with www.DeepL.com/Translator (free version)